"Carl and the staff at Gateway are the most professional and nicest people you will ever meet from sales to service. I tried shopping in Lexington trying to trade up from a smaller bike and both the offers for my bike and the purchase price for theirs were not even close. They did not take into consideration any of the accessories, shape of my bike,etc. when dealing with them and were overpriced on their bike. I decided to go to Gateway Cycles as they always seemed very friendly and helpful when I dropped in just to look around. I had met Carl before and he did not disappoint. He actually took the time to look at and figure in the accessories and gave me exactly what I thought my bike was worth. I wasn't sure what I was looking for and he let me teat ride several different bikes. I ended up buying the bike he actually was riding to work, a 2008 Kawasaki Vulcan 1500 Classic with only 4400 miles and came with all the accessories you would want including windshield,saddlebags, sissy bar, engine guard and Vance and Hines pipes in mint condition for what I thought was a great deal. Carl was great to work with and made the experience one of a kind. No hidden costs, no exorbitant fees just a great deal. Since purchase I have ordered a couple of parts and scheduled service appointment and all were handled professionally, timely and I am now completely sold on Gateway. I plan to buy my son a bike and will choose Gateway as I know they will treat me right and take care of me after the purchase. What more can you ask for and where else can you get this kind of service. A big thank you to Carl and all his staff for a superior experience. I highly recommend these folks and the reviews here show they work this way with everyone. I found it to be a rare experience this day and time to find a dealership like this that actually listens to the customer. I actually walked in the other day and found Carl taking some accessories off a used bike he had and I asked what he was doing and the answer was I have a customer with limited funds who wants a bike and I'm doing everything I can to help them get a good bike at the price they can afford. I see this happening no where else period, another dealership would have either sold them a lesser bike or simply walked away. Good folks, honest dealing, superior in every way. Thanks. I will be back again and again."
Larry Watts - Winchester, KY